Effective Date: 15 August 2025
Last Updated: 15 August 2025
At Sobins Greens, we strive to deliver fresh food and groceries quickly and safely to your doorstep. This policy explains how we manage shipping, delivery timelines, and responsibilities.
We currently deliver within [Specify Your Service Locations / Cities].
Orders placed outside our serviceable areas may be declined or cancelled.
Estimated delivery time will be displayed at checkout based on vendor location, order size, and traffic conditions.
Typical delivery window: 30–90 minutes for ready-to-eat meals and same-day delivery for groceries (if placed before cutoff time).
Delivery times are approximate and may vary due to weather, traffic, or operational constraints.
Delivery fees (if applicable) will be clearly displayed at checkout before you confirm your order.
Free delivery may be available for orders above a certain value or during promotional campaigns.
You can track your order status in real-time through the Sobins Greens app or website.
Notifications will be sent when your order is confirmed, prepared, dispatched, and delivered.
You must ensure the delivery address is accurate and that you (or a representative) are available to receive the order at the scheduled time.
If you fail to accept the order, it may be marked as “Delivered” and still be chargeable.
Our delivery partners are trained to follow hygiene and safety protocols, including safe food handling and contactless delivery (if requested).
You may request “Leave at Door” delivery where possible.
We may treat a delivery as failed and return it to the vendor if:
The delivery address provided is incorrect or incomplete.
The customer is unreachable despite multiple attempts.
The customer refuses to accept the order without a valid reason.
Refund eligibility for failed deliveries will follow our Cancellation & Refund Policy.
For delivery-related issues, please contact us:
📧 support@sobinsgreens.com
📞 +91 95992 36137
