Effective Date: 15 August 2025
Last Updated: 15 August 2025
At Sobins Greens, we aim to provide a smooth ordering experience for all our customers. This policy explains the conditions under which orders may be cancelled and refunds may be processed.
Before Order Confirmation:
You may cancel your order any time before it is confirmed by the vendor through the Sobins Greens app/website.
In such cases, you will receive a full refund (if payment was already made).
After Order Confirmation:
If the order has been confirmed and preparation has begun, cancellation may not be possible.
Any refund request will be subject to vendor approval.
Delivery Partner Assigned:
If a delivery partner has been assigned and is on the way, you may be charged a cancellation fee to compensate for preparation and logistics costs.
Your order may be cancelled due to:
Unavailability of items
Vendor being unable to fulfill the order
Technical or logistical issues
In such cases, we will notify you promptly and initiate a full refund to your original payment method or wallet balance.
Refunds for prepaid orders (UPI, card, wallet) will be processed within 5-7 business days depending on your payment provider.
Wallet refunds (if applicable) are usually processed instantly.
For COD (Cash on Delivery) orders, no refund is needed unless there was an advance payment.
You may be eligible for a full or partial refund in the following cases:
Wrong item delivered
Damaged, spoiled, or missing items
Non-delivery due to vendor or delivery partner error
Refund requests must be raised within 24 hours of order delivery through the Sobins Greens app, website, or customer support.
Refunds will not be provided for:
Orders cancelled after preparation/delivery has started (unless approved by vendor)
Incorrect delivery address provided by customer
Customer unavailability or refusal to accept order
Dissatisfaction based on personal preference (e.g., taste, spice level)
For cancellations, refunds, or support, please contact us:
📧 support@sobinsgreens.com
📞 +91 95992 36137
